Right of Withdrawal
You have the right to revoke this contract within a 7-day window from the date of receiving the goods. The goods must be in new condition to qualify for a return or exchange.
To exercise your right of withdrawal, you must send us:
Name: ClubClaves
Address: 6917 78th St, Middle Village, NY 11379, USA
Phone: 056799291
Email: admin@clubclaves.com
with a clear statement (for example, a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached sample revocation form for this, but it is not required.
To comply with the cancellation period, it is sufficient that you send the communication regarding the exercise of the cancellation before the withdrawal period has expired.
Consequences of Revocation
If you revoke this contract, we will refund all payments we have received from you, including shipping costs (except for additional costs resulting from the fact that you have chosen a type of shipping other than the cheapest standard shipping that we offer). For this reimbursement, we use the same means of payment that you used in the original transaction, unless otherwise expressly agreed with you; in no case will commissions be charged for this return.
Refunds will be processed within 1 business day after we receive your returned goods.
Sample Withdrawal Form
(If you wish to revoke the contract, please complete this form and return it.)
To:
Name: ClubClaves
Address: 6917 78th St, Middle Village, NY 11379, USA
Phone: 056799291
Email: admin@clubclaves.com
(*) Cross out what does not apply.
Regardless of the statutory right of withdrawal (see above), we provide consumers with a 7-day return window for both defective and non-defective products. The products must be in new condition.
Exchanges are accepted for products returned in new condition within the 7-day window.
Returns can be made at a drop-off location or in-store, with no restocking fees. Refunds will be processed within 1 business day after the return is received.
To make use of the return or exchange policy, you must inform ClubClaves of your decision to terminate this Agreement by a clear statement in writing (e.g., letter, email). We may require a statement of reasons for claiming the money-back guarantee.